Privacy Policy

1. Who We Are

Answer Socrates is operated by Toast Media FZCO, a company incorporated and operating under the laws of Dubai, United Arab Emirates.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Information you voluntarily provide, such as your name, email address, and billing details when creating an account or making a purchase.
• Payment Information: Payments are securely processed by Stripe. Billing is issued under Toast Media FZCO. We do not store full payment information.
• Usage Data: Technical information about your device and interaction with our site (IP address, browser type, pages visited, referring URLs).
• Cookies and Tracking: We use cookies, Facebook Pixel, and similar technologies for analytics, advertising, and website optimization.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services
• Process transactions and manage paid memberships
• Improve, personalize, and develop our website
• Communicate with you about updates, offers, and customer support
• Serve targeted advertisements and perform retargeting using Facebook Pixel
• Prevent fraud, enforce our Terms, and protect security

4. Sharing of Information

We do not sell your personal information to third parties. We share it only with service providers who help us run Answer Socrates, and only as far as they need to do that work:

• Hosting and infrastructure: to host the website, store account data in our database and cache results.
• Payments: Stripe, to process payments and manage subscriptions.
• Email: to send sign-in links, account notices and, if you opt in, product updates.
• Search data providers: to fetch Google Suggest, Google Trends and Google Ads data. We send them only the keyword and country you search for, never your name or email address.
• AI model providers: to power keyword clustering and our other AI features. We send them only the text needed for the task, never your name or email address.
• Advertising and analytics: Facebook, for marketing and analytics on our website.
• Legal Authorities: When required to comply with UAE laws or other applicable regulations

We ensure that any third parties are subject to strict confidentiality and data protection obligations.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve site performance and user experience
• Understand and analyze site usage
• Deliver relevant advertising (including through Facebook Pixel)

You can manage cookie preferences through your browser settings and opt out of certain tracking via services like YourAdChoices.

6. Payments

Payments for paid memberships are securely processed by Stripe under our company Toast Media FZCO.

We do not store or directly process full credit card details.

For more information, please see Stripe's Privacy Policy.

7. International Data Transfers

As a company based in Dubai, UAE, your information may be transferred to and processed in locations outside of your country.

We take appropriate steps to ensure that your information is treated securely, in accordance with this Privacy Policy.

8. Answer Socrates in ChatGPT and Other AI Assistants

You can connect your Answer Socrates account to ChatGPT, Claude and other AI assistants that support the Model Context Protocol (MCP).

What we receive: When you connect, you sign in with your Answer Socrates account and approve access. After that, we receive only what the assistant sends us when it uses one of our tools, for example a keyword, a country code, a keyword list to cluster, or the name of a project to save to. We do not receive your conversation, your other messages, or your ChatGPT or assistant account details.

What we store:

• Access tokens that keep the assistant connected. Access tokens expire after 1 hour and refresh tokens after 90 days, unless you disconnect sooner.
• Usage counts, to apply your plan's monthly allowance. We count calls; we do not keep a log of the keywords you search through the assistant.
• Keyword lists you ask the assistant to save to a project. They are stored in that project, the same as research saved in the app.

Cached results: To keep the service fast, keyword results are cached for up to 30 days and clustering results for up to 7 days. Cached results are stored by the keyword and country searched, not by who searched them.

Your controls: You can disconnect the assistant at any time in the assistant's settings, and its tokens then stop working. Saved research stays in your projects until you delete it in the Answer Socrates app.

9. Data Retention

We keep personal data only for as long as we need it:

• Account information (name, email address, plan): while your account is active. If you ask us to delete your account, we delete it within 30 days.
• Saved research and projects: until you delete them or delete your account.
• AI assistant connection tokens: access tokens expire after 1 hour and refresh tokens after 90 days. Expired and revoked tokens can no longer be used.
• Cached search results: up to 30 days, not linked to you.
• Billing records: for as long as tax and accounting law requires, currently up to 5 years under UAE law.
• Website usage data and cookies: as described in section 5.
• Marketing emails: until you unsubscribe. We keep a record of the unsubscribe so that we do not email you again.

To request access to your data, a copy of it, or its deletion, contact us at [email protected].

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights such as:

• Accessing, correcting, or deleting your personal data
• Objecting to or restricting processing
• Opting out of marketing communications

To exercise your rights, contact us at [email protected].

11. Data Security

We use industry-standard technical and organizational measures to safeguard your information.

However, no system is 100% secure, and we encourage you to be cautious when sharing personal data online.

12. Children's Privacy

Our services are not directed to children under 13 years of age (or under the applicable age of consent in your jurisdiction).

We do not knowingly collect data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with the effective date revised accordingly.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Toast Media FZCO
Dubai, United Arab Emirates
Email: [email protected]
Website: https://answersocrates.com